Refund policy

Return & Refund Policy

Last Updated: March 2026

Thank you for shopping at SoftiVault.

At SoftiVault, we strive to provide high-quality digital software products and ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.

Digital Product Policy

All products sold on SoftiVault.com are digital software products delivered electronically. Because digital items cannot be physically returned once delivered, all sales are generally considered final.

However, refunds may be issued under specific circumstances as outlined below.

Eligible Refund Situations

You may request a refund if:

  • The product key or software does not work or cannot be activated

  • The download link is not working and we are unable to provide a working replacement

  • The product received is different from what was described on the product page

In such cases, our support team will first attempt to resolve the issue by providing assistance or a replacement product.

If the issue cannot be resolved, a full refund may be issued.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You purchased the product by mistake

  • Your device does not meet the system requirements

  • You changed your mind after purchase

  • The product has already been activated successfully

  • Failure to read the product description before purchase

Refund Request Timeframe

All refund requests must be submitted within 7 days of purchase.

Requests submitted after this period may not be eligible for a refund.

How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Order number

  • Email used for purchase

  • Description of the issue

  • Screenshot or proof of the problem (if applicable)

Send your request to:

Email: support@softivault.com

Our team will review your request and respond within 24–48 hours.

Resolution Process

After reviewing your request, we may:

  • Provide technical assistance

  • Send a replacement product key or download link

  • Issue a full or partial refund, depending on the situation

Refunds will be processed using the original payment method whenever possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

SoftiVault Support Team
📧 support@softivault.com